Refund Policy

TanzaByte Digital ("we", "our", "us") is committed to delivering quality digital services and products. This Refund Policy outlines the terms and conditions under which refunds may be issued for payments made through our platform.

Eligibility for Refunds

You may be eligible for a refund if:

• You were charged in error or experienced a duplicate transaction.
• A paid service or digital product was not delivered as described.
• You experienced a technical issue on our end that prevented you from accessing a paid service or product.
• You cancelled a subscription or service within the applicable cancellation window before work commenced.

Non-Refundable Items

Refunds will not be issued in the following cases:

• Services that have already been fully delivered or completed.
• Custom development work that has progressed beyond the agreed milestone with your approval.
• Subscription fees for periods that have already been consumed.
• Dissatisfaction due to factors outside the agreed project scope or specifications.

How to Request a Refund

To request a refund, please send an email to info@tanzabyte.com with the following details:

• Your full name and contact information.
• The transaction reference number or payment receipt.
• A description of the reason for requesting a refund.
• Any supporting documentation (screenshots, correspondence, etc.).

Processing Time

Once we receive your refund request, we will review it and respond within one (1) business day. If your refund is approved, the payment will be returned to your original payment method. Please allow additional time for your bank or payment provider to process the transaction, which may take 5–10 business days depending on your financial institution.

Partial Refunds

In cases where work has partially been completed or a service has been partially delivered, we may issue a partial refund proportional to the undelivered portion of the service or product.

Cancellations

If you wish to cancel an ongoing service or subscription, please notify us at info@tanzabyte.com at least 48 hours before your next billing cycle. Cancellation requests received after this period will take effect in the following billing cycle, and no refund will be issued for the current period.

Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Filing a chargeback without first contacting us may result in delays and potential suspension of your account while the dispute is investigated.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at info@tanzabyte.com.